◈Technical Helpdesk & Issues

GeniousSonu Site Checkup Support

Need assistance, discovered a bug, or have a security question? Here are the official channels to get help directly from the developer.

GitHub Issue Tracker

For bug reports, technical inquiries, and feature requests. Publicly tracked and reviewed.

Open GitHub Issue ↗

Direct Security Contact

For sensitive vulnerability disclosures or private inquiries, reach out directly via email or our secure contact form.

WordPress.org Support Forum

Community forum for WordPress directory users.

Visit WP.org Forum ↗

What to Include in a Bug Report

To diagnose issues swiftly, please provide the following technical details in your GitHub issue or message:

  1. WordPress & PHP Versions: e.g., WordPress 6.5.2, PHP 8.2.14.
  2. Web Server Architecture: Apache, LiteSpeed, Nginx, or Docker reverse proxy.
  3. Site Environment: Production, Staging, or Local development (LocalWP/Valet/Docker).
  4. Diagnostic Snapshot Export: Use the plugin's built-in Developer Diagnostic Snapshot feature in the dashboard to copy a sanitized Markdown system summary.
  5. Privacy Guarantee: The diagnostic snapshot is pre-sanitized and automatically redacts all passwords, security salts, database credentials, and personal email addresses.
  6. Exact Error Message / Behavior: Relevant log entries from wp-content/debug.log or web browser developer tools console.